Return Policy
Return & Exchange Policy
At Gorett, every order is handled with care. Please read our policy carefully before purchasing.
Our Commitment
We stand behind every piece we ship. If your order arrives damaged, defective, or incorrect, we will make it right — no questions asked.
Eligible for Return or Exchange
- Damaged item — arrived broken, scratched, or with visible defects
- Wrong item received — different style, color, or size than what you ordered
- Missing item — your order arrived incomplete
To open a claim: contact us on WhatsApp +1 (954) 338-9898 within 48 hours of delivery with your order number and clear photos of the issue. We will respond within 24 hours with a solution.
Not Eligible for Return
- Change of mind or personal preference
- Sizing issues (please refer to the size guide on each product page before purchasing — if you have any doubt, message us before ordering)
- Items returned without prior approval
- Claims submitted more than 48 hours after delivery confirmation
Resolution Options
For approved claims, we offer:
- Replacement — we send you the correct item at no extra cost
- Store credit — applied to your next order
- Partial refund — for minor defects where you choose to keep the item
- Full refund — for unresolvable issues, processed within 5–10 business days to your original payment method
How to Contact Us
The fastest way to resolve any issue is WhatsApp:
- WhatsApp: +1 (954) 338-9898
- Send your order number + photos in the first message
- We respond within 24 hours, Monday through Saturday
Your satisfaction is our reputation. We take every concern seriously.
